Your order will be dispatched within 1 working day of receipt of payment.
Your order will be dispatched within 1 working day of receipt of payment.
It is your responsibility to ensure the correct delivery address details
have been entered at the time of ordering. Hexatronic is not liable for any
costs associated with resending an order due to delivery address details being
incorrect.
Shipping may take additional time during peak periods for couriers such as holiday periods and extreme
weather events.
It may also take longer if your address is rural.
Delivery will be made using either CourierPost, Mainfreight or NZ Couriers.
Delivery is only to valid New Zealand addresses. Rural delivery may take longer.
Hexatronic does not provide any offloading equipment for deliveries.Once you’ve received your
order confirmation email, please allow:
·
Metro delivery: 2 - 4 business days
·
Regional delivery: 5 - 7 business days
·
Remote delivery: 7 - 14 business days
No, you can’t change your
delivery address once your order has been placed.
Once you receive your
shipping confirmation email, it may be possible for the courier to change your
delivery address or redirect your order. Please contact them directly.
You will be given this
option during the checkout process. When you give authority to leave, you’re
allowing our couriers to leave the package unattended at your address without a
signature.
If you provide authority
to leave during checkout, you’re allowing our couriers to leave the package
unattended at your chosen address without a signature.
If you provide authority
to leave during checkout, you will not be required to sign for your delivery.
If you don’t provide
authority to leave, you will be required to sign for your delivery.
In rare cases we may not
be able to deliver to certain addresses that our couriers deem to be unsafe or
inaccessible e.g. narrow dirt roads, steep driveways etc. In these instances,
our couriers are often not aware of the issue until they attempt the delivery.
We acknowledge that
failed deliveries are disappointing for our customers and ask that if you
select a location which is difficult to access, please use the delivery address
of a local post office or news agency to collect your order from.
The tracking link in your shipping confirmation email(s)
will take you directly to the courier's website to track your package.
The cost of delivery is
determined by the size of the items in your order and the delivery location.
The cost of delivery will display on the checkout page.
At this time we only deliver to addresses in New Zealand.
Yes, we are certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
We are very serious about security and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure.
We apologise for any inconvenience this has caused you. Please contact us at your earliest convenience via email or you can call us on +64 4 238 2228.
We apologise for the inconvenience this has caused you. Please contact us at your earliest convenience by phone +64 4 238 2228 or email and we can work through the process with you.
You can find our refund policy as part of our terms and conditions here.
You can contact
us via email, or you can call us on +64 4 238 2228
Please contact
us via email , or you can call us on +64 4 238 2228
Email or phone us on +64 4 238 2228. We are available from 8:30am to 4:00pm Monday to Friday.
You can start typing in the search box in the top right corner. The search function will show you the products that include the letters you typed in.
We try our best to ensure the colour in the image is an accurate representation of the colour of the product, but it can appear slightly different depending on the screen you are viewing it on.
No, we do not take phone orders.
Loop
Technologies has developed a web-based portal to provide customers with an RMA
(Return Materials Authorisation) process for the repair and servicing of
Hexatronic Fibre Blowing Tools.
This is a
fully automated process that allows for immediate validation and creation of an
RMA.
You will
receive an immediate automated reply to an RMA request by using our online
form:
Please see this PDF file for further details, or email fbt@looptechnologies.com with any queries.
Yes. Field
replaceable items (such as batteries, nozzles, drive tyres) can be purchased
using a credit card from Loop Technologies.
Please note
- certain items (such as the top clamp, or counter PCB) are not available for
field replaceable purchase and must be replaced in conjunction with a service.
Loop Technologies can service your blowing tool even if it
is outside of the warranty period.
Yes. You are welcome to contact Loop directly.
Details are below:
Graeme Fell
Customer Service Analyst
Tel: +64 7 850 4632
Fax: +64 7 849 7722
Email: graeme.fell@looptechnologies.com
35 Bryant Road
PO Box 10417,
Te Rapa
Hamilton 3241
New Zealand
Hexatronic New Zealand product catalog is available online here.
The Hexatronic ABFU system is designed for short distance
installation of fibre mainly in drop networks.
The maximum blowing distance depends on several factors such
as number of bends, diameter of bends, temperature and humidity.
The theoretical maximum for 2F and 6F ABFU is 1,000 metres
and 600 metres for 12F ABFU.
Please see the video here.
Some the ABFU stripping techniques are shown in this video.
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