Your order will be dispatched within 1 working day of receipt of payment.

It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. Hexatronic is not liable for any costs associated with resending an order due to delivery address details being incorrect.

Shipping may take additional time during peak periods for couriers such as holiday periods and extreme weather events.

It may also take longer if your address is rural.

Delivery will be made using either CourierPost, Mainfreight or NZ Couriers. 

Delivery is only to valid New Zealand addresses. Rural delivery may take longer.

Once you’ve received your order confirmation email, please allow:

·   Metro delivery: 2 - 4 business days

·   Regional delivery: 5 - 7 business days

·   Remote delivery: 7 - 14 business days

No, you can’t change your delivery address once your order has been placed.

Once you receive your shipping confirmation email, it may be possible for the courier to change your delivery address or redirect your order. Please contact them directly.

You will be given this option during the checkout process. When you give authority to leave, you’re allowing our couriers to leave the package unattended at your address without a signature. 

If you provide authority to leave during checkout, you’re allowing our couriers to leave the package unattended at your chosen address without a signature.

• If the courier believes the location is not secure, they will not leave the items unattended.

• If you don’t provide authority to leave, our couriers will leave a note directing you with next steps.

If you provide authority to leave during checkout, you will not be required to sign for your delivery.

If you don’t provide authority to leave, you will be required to sign for your delivery.

In rare cases we may not be able to deliver to certain addresses that our couriers deem to be unsafe or inaccessible e.g. narrow dirt roads, steep driveways etc. In these instances, our couriers are often not aware of the issue until they attempt the delivery.

We acknowledge that failed deliveries are disappointing for our customers and ask that if you select a location which is difficult to access, please use the delivery address of a local post office or news agency to collect your order from.

The tracking link in your shipping confirmation email(s) will take you directly to the courier's website to track your package. 

The cost of delivery is determined by the size of the items in your order and the delivery location. The cost of delivery will display on the checkout page.

At this time we only deliver to addresses in New Zealand.

Yes, we are certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

We are very serious about security and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure.

We apologise for any inconvenience this has caused you. Please contact us at your earliest convenience via email or you can call us on +64 4 238 2228.

We apologise for the inconvenience this has caused you. Please contact us at your earliest convenience by phone +64 4 238 2228 or email and we can work through the process with you.

You can find our refund policy as part of our terms and conditions here.

You can contact us via email, or you can call us on +64 4 238 2228

Please contact us via email , or you can call us on +64 4 238 2228

Email or phone us on +64 4 238 2228. We are available from 8:30am to 4:00pm Monday to Friday.

You can start typing in the search box in the top right corner. The search function will show you the products that include the letters you typed in.

We try our best to ensure the colour in the image is an accurate representation of the colour of the product, but it can appear slightly different depending on the screen you are viewing it on.

No, we do not take phone orders.

Loop Technologies has developed a web-based portal to provide customers with an RMA (Return Materials Authorisation) process for the repair and servicing of Hexatronic Fibre Blowing Tools.

This is a fully automated process that allows for immediate validation and creation of an RMA.

You will receive an immediate automated reply to an RMA request by using our online form:

• Open a web browser to the following address           http://portal.looptechnologies.com

• From the menu bar at the top, select Forms à Fibre Blowing Tool RMA Form

Please see this PDF file for further details, or email fbt@looptechnologies.com with any queries.

Yes. Field replaceable items (such as batteries, nozzles, drive tyres) can be purchased using a credit card from Loop Technologies.

Please note - certain items (such as the top clamp, or counter PCB) are not available for field replaceable purchase and must be replaced in conjunction with a service.

Loop Technologies can service your blowing tool even if it is outside of the warranty period.  

Yes. You are welcome to contact Loop directly.

Details are below:

Graeme Fell

Customer Service Analyst

Tel: +64 7 850 4632

Fax: +64 7 849 7722

Email: graeme.fell@looptechnologies.com

35 Bryant Road

PO Box 10417,

Te Rapa

Hamilton 3241

New Zealand

www.looptechnologies.com

You can find our standard terms and conditions here.

The Hexatronic ABFU system is designed for short distance installation of fibre mainly in drop networks.

The maximum blowing distance depends on several factors such as number of bends, diameter of bends, temperature and humidity.

The theoretical maximum for 2F and 6F ABFU is 1,000 metres and 600 metres for 12F ABFU.