It is your responsibility to ensure the correct delivery address details
have been entered at the time of ordering. Hexatronic is not liable for any
costs associated with resending an order due to delivery address details being
In rare cases we may not
be able to deliver to certain addresses that our couriers deem to be unsafe or
inaccessible e.g. narrow dirt roads, steep driveways etc. In these instances,
our couriers are often not aware of the issue until they attempt the delivery.
We acknowledge that
failed deliveries are disappointing for our customers and ask that if you
select a location which is difficult to access, please use the delivery address
of a local post office or news agency to collect your order from.
Yes, we are certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
We are very serious about security and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure.